Policies & Plan Your Visit
Ticket required to enter
All patrons regardless of age, must have a ticket to enter the building.
Children
All patrons, regardless of age, must have a ticket to enter the building. Children under the age of 13 must be accompanied by an adult. Please note some performances may contain adult themes.
Late seating
Once a performance is in progress, seating will be at the discretion of the artist and management. Patrons are strongly encouraged to plan plenty of extra time to find parking and navigate to their seats.
All sales final
All sales are final and non-refundable.
Exchanges
Patrons may exchange tickets to a future performance within the same season based on availability, up until 2 hours prior to the scheduled start of the performance. No exchanges will be processed once a performance has occurred. Additional limitations and fees may apply, including a $3 exchange fee. Subscribers receive waived exchange fees as a subscriber benefit.
On Account Funds
On-account funds are assets that are available to specific constituents. These assets occur when a transaction performed by a Ticket Center Representative leaves a remaining balance in an order, by refund or another case. These funds are to be readily available to the constituent and can be used at their discretion.
Redeeming:
- Funds can be used towards a balance on a current ticket order. Funds cannot be put towards a ticket order for an event that has already occurred. If the order amount exceeds funds available, the patron must pay for the balance in full in order to complete the order.
- Funds cannot be redeemed through online purchases.
Expiration:
All credits must be used within 12 months of the date issued. Unused credits will be converted into a donation to the Kidstix Program at FIM.
Lost tickets
If you misplace your tickets, please bring your order number to the Ticket Center windows prior to the performance for assistance.
Beware ticket resellers
tickets.thefim.org is the official source for buying tickets to events at FIM Venues: Whiting Auditorium, Capitol Theatre, Elgood Theatre, Bower Theatre and MacArthur Recital Hall.
Beware of scalpers and secondary ticket brokers, selling tickets mostly on speculation at inflated prices on websites that may mimic our look. Tickets not purchased through our website may not be valid and admission could be denied.
Purchasing from an unauthorized source may put you at risk of receiving counterfeit tickets or paying too much for your tickets. You also may not be able to get help from the ticketing staff if you have a problem, as there will be no in-house record of your transaction. Help us spread the word and tell your friends!
We urge you to protect yourself by purchasing directly from the official source, tickets.thefim.org, by phone at (810) 237-7333, or at FIM Ticket Center box office locations at Whiting Auditorium or the Capitol Theatre.
- The ticket face value is printed on the ticket and is the actual price paid. Ticket face value is the advertised ticket price less any applied discounts (millage*, employee, special promotions). Ticket prices have increased an average of 4 percent for all FIM performances. The revenue generated by the ticket prices goes directly to cover the cost of presenting or producing the event.
- The facility fee is $4 per ticket and is added to all orders at checkout. Facility fees directly fund building maintenance and improvements and help sustain our historic venues. (Prior to the 22-23 season, facility fees were included in the advertised ticket price.)
- The order processing fees are 3 percent, rounded to the nearest dollar. This fee is applied to the total sale of each order to cover processing expenses. FIM patrons who renew their subscription packages before the renewal deadline receive waived order processing fees as a perk.
Thank you for supporting non-profit live performing arts! Charitable contributions, sponsorships and endowment support funds over 54 percent of our annual operations. As a recipient organization of the Genesee County Arts & Cultural Enrichment Millage, FIM receives program funding that supports over 33 percent of our annual operations. We are grateful to our generous supporters and the taxpayers of Genesee County.
*Millage Discount: Genesee County residents receive a discount on the advertised ticket price for most FIM performances (rentals and co-promotions do not qualify). Discounts range from 30 – 50 percent and are automatically applied to purchases when the ticket buyer’s residence has a Genesee County zip code.
Learn more and access your mobile tickets, click here.
We are excited to announce a new level of convenience and security when purchasing your tickets! Mobile tickets are a contactless way to have tickets delivered directly to your mobile device using a mobile wallet. This offers a safe and easy way to receive, manage, and share your tickets with guests while reducing the ability for stolen or counterfeit tickets. No more stress over how to print at home, running out of ink, or misplacing your tickets, and no apps are required.