Welcome to your go-to resource for all the important details to ensure your visit is safe and enjoyable. Here, you’ll find everything you need to know to make the most of your experience with us.

All sales are final and non-refundable with the limited exceptions of concert cancellations or illness due to Covid-19. In the rare event of a cancellation due to weather or other extenuating circumstances, FIM will announce the cancellation via email, the website and social media. Patrons will be contacted to discuss their ticket options including refunds. If you are unable to attend a performance due to Covid-19, contact FIM Ticket Center for a refund prior to the scheduled event. Refunds and credits cannot be given after a performance has begun.

Accessible seating is available and tickets must be purchased by phone or in person at FIM Ticket Center. Please inform the patron services representative of any special needs you or your guests may have while purchasing tickets. Accessible seating is available for the patron and one companion. Due to fire code laws, wheelchairs and walkers are only allowed in the accessible seating area and cannot be parked in the aisles.

ASL may be provided at select performances. To request an ASL interpreter, please contact FIM Ticket Center at least four weeks prior to the performance so an interpreter and appropriate seating can be provided. All requests are subject to artist approval and availability of an interpreter.

Service animals are welcome in all FIM venues. Please contact FIM Ticket Center for accessible seating locations available for patrons with service animals.

Familiarization tours are offered to all patrons. Take a tour of the seating area and facilities before purchasing tickets. Guided tours for the visually impaired are available by appointment. Contact FIM Ticket Center to schedule your tour.

The safety and security of all FIM patrons, artists, staff and volunteers is our top priority. In an ongoing effort to reduce concerns about unsafe items which hinder the security, and comfort of all visitors and patrons, FIM has implemented new security policies and protocols as of Oct. 30 2023.

Security screening will take place in the outer lobby or entrance areas of each FIM venue (Whiting Auditorium. Capitol Theatre, Elgood & Bower Theatres, MacArthur Recital Hall), and at FIM Dort Music Center.

New security screening includes the use of walk through and/or hand-held wand metal detectors and bag-checks.

To expedite the security screening process, please limit your bag size to 5in x 7in or clear. Patrons are encouraged to carry minimal personal belongings and allow time for security screening. (Students and family members may enter Dort Music Center with backpacks, duffel bags and instrument cases after all personal items have been screened.)

Patrons will receive security information specific to each event venue prior to all ticketed events in the Know Before You Go email. Please be sure we have an uptodate email on record.

All FIM venues are weapon free zones. FIM prohibits employees and the public with concealed carry permits from entering any of its buildings with weapons of any kind. All visitors are subject to search. Anyone found in violation will be asked to secure the weapon inside their vehicle or leave the property immediately.

Prohibited weapons include, but are not limited to:

  • Firearms of any size or type
  • Other weapons and knives of any size or type
  • Pepper spray, mace, or other chemicals

Other prohibited items include but are not limited to:

  • Cameras and professional recording devices (other than phones)
  • Alcohol, illegal substances, or drug paraphernalia
  • Animals (except service animals)
  • Any items that may be deemed disruptive to the performance such as balloons, banners, signs.
  • Cans, bottles or any outside food and beverage
  • Car seats and strollers 
  • Walkers are allowed in accessibility seating areas only. Accessible seating is limited and varies by venue. Please contact FIM Ticket Center for more information.

This list is not all-inclusive and may change at any time without notice.

Patrons will be asked to remove prohibited items in their possession from the premises or may be refused entry. Confiscated items will not be returned. 

Licensed law enforcement officers, please contact FIM with appropriate identification upon arrival if carrying a firearm.

FIM continues to reevaluate safety and security processes and new applications may be integrated into our operations to better provide service to our patrons and guests.

For questions or to connect with a FIM staff representative, please contact: Security@thefim.org

Smoke Free and Vape Free Venues

Per Michigan Law, Public Act 188, smoking is not allowed inside the theatre or within 20 feet from the entrance to the building. Additionally, vaping is not allowed anywhere within the venue. Violators will be asked to leave. 

FIM offers a wide range of arts programming that may not be appropriate for all people or all ages. Patrons are encouraged to familiarize themselves with the productions prior to purchase to make informed decisions on whether they consider the content appealing and appropriate. Premieres of new works will include a thorough description of the content to assist in your decision-making. Note that we cannot issue refunds once a performance has started for any reason. If you are uncertain of the appropriateness of a program and have questions, please contact FIM Ticket Center before making your purchase.

FIM offers several food and beverage options at most events. Whiting Auditorium has a main bar on the Orchestra level, as well as satellite bars on other levels. Capitol Theatre has its main concessions inside the Capitol building arcade, as well as satellite bar locations on both the lower level and balcony level. Cash and most major credit cards are accepted.

We offer a variety of alcoholic and non-alcoholic drinks, as well as a number of snack options. Please note that outside food or drinks are NOT permitted.

Drink Policy
No more than two drinks per customer served at a time. Anyone who appears to be under the age of 40 will have their ID checked at the discretion of FIM staff. Outside food or drinks are NOT permitted, including at our outdoor events.

For maps and parking information, click here.

FIM venues offer a variety of convenient parking options for all preferences and needs. We recommend planning extra time to find a great parking spot and encourage ridesharing or carpooling when possible. Please note that FIM is not responsible for damaged or stolen property. All patrons with email contacts on record receive important information prior to each ticketed event in the “Know Before You Go” email including the latest on street closures and parking.

Flint Theatre Organ Club

The majestic and historic Flint Theatre Organ is housed in MacArthur Recital Hall at FIM Dort Music Center. The organ came from the Capitol Theatre in downtown Flint where it provided music for silent movies in the 1920s and early ’30s.
Today, the Flint Theatre Organ Club keeps the grandeur of that bygone era alive by performing on and maintaining this musical gem. The Organ Club holds regular Spring Concerts. Visit FTOC.org for upcoming concert dates and times.
If you are interested in joining the Flint Theatre Organ Club, contact Dr. Quincy O. Dobbs at 810.252.1255 or visit their website at ftoc.org.

Since 2001 a week-long tap dance festival hosted at FIM Dort Music Center has been the place for students and tap lovers to learn solid tap dance technique, explore the historical roots of this American art form and show appreciation for those who forged the trail, while creating programs to help youth develop confidence, work ethic and talent!

Get more information about tapology and their projects at tapology.org or call 810 787-0197.

St. Cecilia Society
Founded in 1890, The St. Cecilia Society is the oldest FIM supporting organization. It regularly raises scholarship funds and many of its programs provide support to young people studying music, in particular, Junior St. Cecilia and Student Musicale. St. Cecilia also holds monthly performances followed by receptions.

Its premier project is the annual William C. Byrd Young Artist Competition, which attracts talented young musicians from around the world. It rotates among voice, piano, strings and winds/brass. For information about the Byrd Competition, call Carol Hinterman at 810.964.9399 or visit byrdartists.com.

Upcoming Byrd Competition
March 2, 2024 – Strings

For more information about St. Cecilia Society of Flint, Michigan, visit stceciliaflint.org

Mott Warsh Collection
The MWC is a privately owned, publicly shared collection of art from the second half of the 20th century. The majority of the works are by African American artists supplemented by works from artists of the African diaspora or which reflect upon it. They include both two and three dimensional works, sculpture, photographs, videos and mixed media.

The collection was initiated in reaction to the loss of arts in the schools and the limitations common in many mainstream arts institutions (whether by capacity, interest or ability) to collect and present art by and about African Americans and to reach out beyond their physical walls to new audiences. These circumstances served to underline the urgency of finding new ways to bring art to citizens of all ages first in Flint, Michigan but also beyond it.

Together this couple, Maryanne Mott and Herman Warsh, chose to address the situation beginning in late 2001 by designating Flint as the home of a collection that would bring highly important but seldom seen works to the broader community, embedding it both in and beyond the institutions of the Flint Cultural Center.

Stop by the FIM Dort Music Center to see the rotating exhibits. Go to the Mott Warsh Collection to visit locations and exhibits in the Flint Area.