Accessible seating is available and tickets must be purchased by phone or in person at FIM Ticket Center. Please inform the patron services representative of any special needs you or your guests may have while purchasing tickets. Accessible seating is available for the patron and one companion. Due to fire code laws, wheelchairs and walkers are only allowed in the accessible seating area and cannot be parked in the aisles.

ASL may be provided at select performances. To request an ASL interpreter, please contact FIM Ticket Center at least four weeks prior to the performance so an interpreter and appropriate seating can be provided. All requests are subject to artist approval and availability of an interpreter.

Service animals are welcome in all FIM venues. Please contact FIM Ticket Center for accessible seating locations available for patrons with service animals.

Familiarization tours are offered to all patrons. Take a tour of the seating area and facilities before purchasing tickets. Guided tours for the visually impaired are available by appointment. Contact FIM Ticket Center to schedule your tour.

All FIM venues are weapon free zones. FIM prohibits employees and the public with concealed carry permits from entering any of its buildings with weapons of any kind. All visitors are subject to search. Anyone found in violation will be asked to secure the weapon inside their vehicle or leave the property immediately.

Prohibited weapons include, but are not limited to:

• Firearms of any size or type
• Other weapons and knives of any size or type
• Pepper spray, mace, or other chemicals

Other prohibited items include but are not limited to:

• Cameras and professional recording devices (other than phones)
• Alcohol, illegal substances, or drug paraphernalia
• Animals (except service animals)
• Any items that may be deemed disruptive to the performance such as balloons, banners, signs.
• Cans, bottles or any outside food and beverage
• Car seats and strollers 
• Walkers are allowed in accessibility seating areas only. Accessible seating is limited and varies by venue. Please contact FIM Ticket Center for more information.

This list is not all-inclusive and may change at any time without notice.

Patrons will be asked to remove prohibited items in their possession from the premises or may be refused entry. Confiscated items will not be returned. 

Licensed law enforcement officers, please contact FIM with appropriate identification upon arrival if carrying a firearm.

FIM continues to reevaluate safety and security processes and new applications may be integrated into our operations to better provide service to our patrons and guests.

For questions or to connect with a FIM staff representative, please contact: Security@thefim.org

FIM offers several food and beverage options at most events. Whiting Auditorium has a main bar on the Orchestra level, as well as satellite bars on other levels. Capitol Theatre has its main concessions inside the Capitol building arcade, as well as satellite bar locations on both the lower level and balcony level. Cash and most major credit cards are accepted.

We offer a variety of alcoholic and non-alcoholic drinks, as well as a number of snack options. Please note that outside food or drinks are NOT permitted.

Food and beverage are allowed in Whiting Auditorium and Capitol Theatre unless otherwise noted. Only beverages are allowed in Elgood Theatre. Please finish all food in the lobby.

Drink Policy
No more than two drinks per customer served at a time. Anyone who appears to be under the age of 40 will have their ID checked at the discretion of FIM staff. Outside food or drinks are NOT permitted, including at our outdoor events.