Health, Safety & Security
FIM is committed to providing you with a safe and enjoyable performance experience. The health and safety of our patrons, artists, students and staff is always our top priority.Please familiarize yourself with our policies and protocols prior to attending your show, and contact us in advance with questions or requests.
Safety & Security
The safety and security of all FIM patrons, artists, staff, students and volunteers is our top priority. In an ongoing effort to reduce concerns about unsafe items which hinder the security, and comfort of all visitors and patrons, FIM is implementing new security policies and protocol starting Oct. 30 2023.
Security screening will take place in the outer lobby or entrance areas of each FIM performance venue (Whiting Auditorium, Capitol Theatre, Elgood & Bower Theatres, MacArthur Recital Hall), and at FIM Dort Music Center.
Metal detectors will be in use
New security screening includes the use of walk-through and/or hand-held wand metal detectors and bag checks.
Bags will be scanned and checked
Limited bag size of 5in x 7in or smaller. Patrons are encouraged to carry minimal personal belongings and allow time for security screening. (Students and family members may enter Dort Music Center with backpacks, duffel bags and instrument cases after all personal items have been screened.)
Please arrive early to avoid lines
Patrons will receive security information specific to each event venue prior to all ticketed events in the Know Before You Go email. Please be sure we have an up-to-date email on record.
All FIM venues are weapon free zones. FIM prohibits employees and the public with concealed carry permits from entering any of its buildings with weapons of any kind. All visitors are subject to search. Anyone found in violation will be asked to secure the weapon inside their vehicle or leave the property immediately.
Prohibited weapons include, but are not limited to:
- Firearms of any size or type
- Other weapons and knives of any size or type
- Pepper spray, mace, or other chemicals
Other prohibited items include but are not limited to:
- Alcohol, illegal substances, or drug paraphernalia
- Animals (except service animals)
- Any items that may be deemed disruptive to a performance such as balloons, banners, signs.
- Walkers are allowed in a performance venue accessibility seating area only. Accessible seating is limited and varies by venue. Please contact FIM Ticket Center for more information.
- Cameras and professional recording devices (other than phones)*
- Cans, bottles or any outside food and beverage*
- Car seats and strollers*
*Does not apply to visitors, students and families at FIM Dort Music Center
This list is not all-inclusive and may change at any time without notice.
Visitors and patrons will be asked to remove prohibited items in their possession from the premises or may be refused entry. Confiscated items will not be returned.
Licensed law enforcement officers, please contact Patron Services with appropriate identification upon arrival if carrying a firearm.
FIM continues to reevaluate safety and security processes and new applications may be integrated into our operations to better provide service to our patrons and guests.
For questions or to connect with a FIM staff representative, please contact: Security@thefim.org
Health & Safety
Smoke Free and Vape Free Per Michigan Law, Public Act 188, smoking is not allowed inside the theatre or within 20 feet from the entrance to the building. Additionally, vaping is not allowed anywhere within the venue. Violators will be asked to leave.
FIM continues to follow the guidance of state and local public health and safety officials and strictly adheres to the safety and prevention protocols required by law. All mask and COVID testing mandates have been lifted unless the organization is contractually obligated. Should new restrictions or contractual obligations be necessary, FIM will inform its patrons of updated policies via email, the website and social media. By purchasing a ticket, you are acknowledging and agreeing to adhere to the policies and protocols of FIM.
FIM has installed upgraded dynamic air filtration systems in all buildings. FIM also continues to regularly clean and disinfect all common areas using an EPA-approved disinfectant, with special attention paid to frequently touched surfaces (i.e. handrails, doors, counters and chair arms).
Please keep yourself and others safe. If you are feeling ill, please remain home. FIM’s COVID refund policy remains in effect. Contact the Ticket Center to discuss your options for exchanges, account credits or refunds.