We are excited to announce a new level of convenience and security when purchasing your tickets! Mobile Tickets are a contactless way to have tickets delivered directly to your mobile device using a mobile wallet. This offers a safe and easy way to receive, manage, and share your tickets with guests while reducing the risk of stolen or counterfeit tickets. No more stress about printing at home, running out of ink or misplacing your tickets. And don’t worry – no apps are required to store and access your tickets. 

General Mobile Ticket FAQs

Mobile ticketing is a convenient, secure, contactless, service that delivers your tickets to your mobile device using rotating QR codes. Your QR codes will activate 48 hours prior to your performance start time and will refresh every 30 seconds. These rotating codes give you the peace of mind that you have a valid ticket and reduce the risk of stolen or counterfeit tickets.   

FIM is implementing mobile tickets to provide a safe and secure method for delivering tickets directly to you that reduces the risk of stolen and counterfeit tickets and makes it easy to share your tickets with friends and family. No more stress about printing at home, running out of printer ink or misplacing your tickets. Your tickets are always available in your mobile wallet. 

FIM ticketing terms & conditions have not changed with the switch to mobile ticketing. Please visit the FIM Ticket Center website to review a complete list of policies, including refunds, exchanges, and fee transparency. 

No. Apps are not necessary to access your mobile wallet.  

It takes just 3 simple steps! 

  1. Go to mobile.thefim.org to access your mobile wallet and log in. 
  2. Tap your event to view your tickets and event details. 
  3. Scroll down to see your seat location and revolving QR code. 

Click here for an easy informational guide explaining how to access your Mobile Tickets.

Log in to your Mobile Ticket wallet using the same username and password you used to purchase your tickets on the FIM Ticket Center website 

Go to mobile.thefim.org and simply click the Forgot Password button to reset your password. 

No. To keep your tickets safe and secure, printouts and screenshots are not accepted and cannot be scanned at the door. Once activated, the QR code on your mobile ticket(s) updates every 30 seconds and can only be scanned directly from your mobile device. 

Yes! Simply scroll to the bottom of the screen in your mobile wallet and click the “Add to Apple Wallet” button.  

As a safety measure, the QR codes will not be visible on your tickets until 48 hours prior to your performance start time. Your QR code for your mobile tickets will automatically appear in your mobile wallet at that time 

No problem! While mobile tickets require a smart mobile device to access your tickets, if you don’t have a smart mobile device, you can contact the FIM Ticket Center at 810-237-7333 or by email at tickets@thefim.org to arrange to pick up your printed tickets at Will Call. 

No problem! Simply go to the box office at the venue and we will print out your tickets. You will need to show a valid ID that matches the name on the ticket account.  

Yes, printed tickets are still valid. Beginning with the FIM 2024-25 Season in June 2024, the Mobile Tickets delivery method will replace the Print at Home delivery method for all performances. Until that time, you may notice performances for which Print at Home is still the default option for delivery method. We appreciate your patience during this transition period. 

Yes, printed tickets will still be available for walk-up customers at FIM Ticket Center locations. 

Sharing Your Mobile Tickets FAQs

  1. Go to mobile.thefim.org & log in using your FIM Ticket Center username and password. 
  2. Select the performance you will be attending. 
  3. Tap “Share Tickets” 
  4. Enter the full name of the person with whom you are sharing the mobile ticket(s). 
  5. Select the ticket(s) you’d like to share. 
  6. Confirm your selection. 
  7. Share the link via text or email to the person to whom you are sending the mobile ticket(s). 

No, you share only the mobile ticket(s) you select to share with others.  

Yes, as a safety measure and to claim the tickets you’ve shared with your guests, they will need to log in. If others in your group already have a FIM Ticket Center account, they may use the same username and password to log in. 

If anyone in your group is not sure whether they have an existing login, they can click Forgot Password or the Register button after following the link you shared with them to create an account. 

  1. Click the link shared with you. 
  2. Log in with your FIM Ticket Center username and password OR create a new account. 
  3. Accept the tickets. 

Shared mobile tickets are not valid until the recipient claims them. You may also reclaim your tickets if your guest changes their mind or does not accept them. 

Once you share a mobile ticket, you will see one of the two following status notifications on your ticket in your mobile wallet. 

  1. Ticket Accepted by (Your Guest’s Name)
    – Your guest has claimed your Shared Tickets
  2. Ticket Shared with (Your Guest’s Name) Pending
    – Your guest has not accepted the mobile ticket(s) yet. 

    You may also “Share the invite again” or “Get this ticket back” in your wallet.  
    – You may want to remind them to check their email or text messages for the ticket link you sent to them. 

Yes! You can share a ticket as soon as you receive it. Once you see the “Share Tickets” button in your wallet, you may share them, even if the QR codes have not yet been sent.  

Yes, simply copy the link into an email and send it to your guest. The link will redirect your guest to a landing page where they can claim the mobile tickets. 

Questions? Get in Touch

FIM Ticket Center

Monday – Friday 10am-6pm
Saturday 10am-3pm