Ticket required to enter

All patrons regardless of age, must have a ticket to enter the building.

All sales final

All sales are final and non-refundable.

Lost tickets

If you misplace your tickets, please bring your order number to the Ticket Center windows prior to the performance for assistance.

Beware Ticket Resellers

tickets.thefim.org is the only official source for buying tickets to events at FIM Venues: Whiting Auditorium, Capitol Theatre, Elgood Theatre, Bower Theatre and MacArthur Recital Hall.

Scalpers and secondary ticket brokers sell tickets, mostly on speculation, at inflated prices on websites that may mimic our look. Tickets purchased from these websites are significantly more expensive than those purchased from the Ticket Center directly. Plus, tickets NOT purchased through our website may not be valid and admission could be denied.

Purchasing from an unauthorized source may put you at risk of receiving counterfeit tickets or paying too much for your tickets. You also may not be able to get help from the ticketing staff if you have a problem, as there will be no in-house record of your transaction. Help us spread the word and tell your friends!

We urge you to protect yourself by purchasing directly from the official source, tickets.thefim.org, by phone at (810) 237-7333, or at FIM Ticket Center box office locations at Whiting Auditorium or the Capitol Theatre.

Exchanges

Patrons may exchange tickets to a future performance within the same season based on availability, up until 2 hours prior to the scheduled start of the performance.  No exchanges will be processed once a performance has occurred. Additional limitations and fees may apply, including a $3 exchange fee.  Subscribers receive waived exchange fees as a subscriber benefit.

Program Content
FIM offers a wide range of arts programming that may not be appropriate for all people or all ages. Patrons are encouraged to familiarize themselves with the productions prior to purchase to make informed decisions on whether they consider the content appealing and appropriate. Premieres of new works will include a thorough description of the content to assist in your decision-making. Note that we cannot issue refunds once a performance has started for any reason. If you are uncertain of the appropriateness of a program and have questions, please contact FIM Ticket Center before making your purchase.

Children
All patrons, regardless of age, must have a ticket to enter the building. Children under the age of 13 must be accompanied by an adult.  Please note some performances may contain adult themes.

Late Seating
Once a performance is in progress, seating will be at the discretion of the artist  and management. Patrons are strongly encouraged to plan plenty of extra time  to find parking and navigate to their seats.

Recording Devices
Unauthorized cameras and recording devices are not allowed inside the lobby or theatre at any time.

Accessibility
Accessible seating is available and tickets must be purchased by phone or in person at FIM Ticket Center. Please inform the patron services representative of any special needs you or your guests may have while purchasing tickets. Accessible seating is available for the patron and one companion. Due to fire code laws, wheelchairs and walkers are only allowed in the accessible seating area and cannot be parked in the aisles.

ASL may be provided at select performances. To request an ASL interpreter, please contact FIM Ticket Center at least four weeks prior to the performance so an interpreter and appropriate seating can be provided. All requests are subject to artist approval and availability of an interpreter.

Service animals are welcome in all FIM venues. Please contact FIM Ticket Center for accessible seating locations available for patrons with service animals.

Familiarization tours are offered to all patrons. Take a tour of the seating area and facilities before purchasing tickets. Guided tours for the visually impaired are available by appointment. Contact FIM Ticket Center to schedule your tour.

Ticket Policies
All sales are final and non-refundable with the limited exceptions of concert cancellations or illness due to Covid-19. In the rare event of a cancellation due to weather or other extenuating circumstances, FIM will announce the cancellation via email, the website and social media. Patrons will be contacted to discuss their ticket options including refunds. If you are unable to attend a performance due to Covid-19, contact FIM Ticket Center for a refund prior to the scheduled event. Refunds and credits cannot be given after a performance has begun.

Concessions
FIM offers several food and beverage options at most events. Whiting Auditorium has a main bar on the Orchestra level, as well as satellite bars on other levels. Capitol Theatre has its main concessions inside the Capitol building arcade, as well as satellite bar locations on both the lower level and balcony level. Cash and most major credit cards are accepted.

We offer a variety of alcoholic and non-alcoholic drinks, as well as a number of snack options. Please note that outside food or drinks are NOT permitted.

Drink Policy
No more than two drinks per customer served at a time. Anyone who appears to be under the age of 40 will have their ID checked at the discretion of FIM staff. Outside food or drinks are NOT permitted, including at our outdoor events.

Parking
FIM venues offer a variety of convenient parking options for all preferences and needs. We recommend planning extra time to find a great parking spot and encourage ridesharing or carpooling when possible. Please note that FIM is not responsible for damaged or stolen property.