Health, Safety & Security
FIM is committed to providing you with a safe and enjoyable performance experience. The health and safety of our patrons, artists and staff is always our top priority. Please familiarize yourself with our policies and protocols prior to attending your show, and contact us in advance with questions or requests.
All Flint Institute of Music (FIM) buildings (James H. Whiting Auditorium, Capitol Theatre, William S. and Claire M. White Center (Elgood Theatre) and the J. Dallas Dort Building) are open to the public. As of this printing, all mask and testing mandates have been lifted unless the organization is contractually obligated.
FIM continues to follow the guidance of state and local public health and safety officials and strictly adheres to the safety and prevention protocols required by law. Should new restrictions or contractual obligations be necessary, FIM will inform its patrons of updated policies via email, the website and social media. By purchasing a ticket, you are acknowledging and agreeing to adhere to the policies and protocols of FIM.
FIM has installed upgraded dynamic air filtration systems in all buildings. FIM also continues to regularly clean and disinfect all common areas using an EPA-approved disinfectant, with special attention paid to frequently touched surfaces (i.e. handrails, doors, counters and chair arms).
Please keep yourself and others safe. If you are feeling ill, please remain home. FIM’s COVID refund policy remains in effect. Contact the Ticket Center to discuss your options for exchanges, account credits or refunds.
Safety & Security
The safety and security of all FIM patrons, artists, staff and volunteers is our top priority. Increased security measures may be in place for your performance. This may include use of hand-held wand metal detectors and bag-checks if necessary.
Per Michigan Law, Public Act 188, smoking is not allowed inside the theatre or within 20 feet from the entrance to the building. Additionally, vaping is not allowed anywhere within the venue. Violators will be asked to leave.
Patrons will receive security information prior to events in the Know Before You Go email that is sent to all ticket holders.
Security checks will take place prior to ticket scanning in the outer lobby or entrance areas of the venue.
Prohibited items include but are not limited to:
- Cameras and recording devices (other than phones)
- Alcohol and illegal drugs
- Animals (except service animals)
- Any items that may be deemed disruptive to the performance such as balloons, banners, signs.
- Outside food and beverage
- Firearms and weapons of any kind, including concealed weapons and pocket knives
- Car seats and strollers
- Walkers are allowed in accessible seating areas only. Accessible seating is limited and varies by venue. Please contact the Ticket Center for more information.
- This list is not all-inclusive and may change at any time without notice.
Patrons will be asked to remove prohibited items in their possession from the premises or may be refused entry. Confiscated items will not be returned.
Patrons are encouraged to bring minimal personal belongings to the theatre and allow time for security screening.