Patron Services Representative

Reporting to the Director of Ticketing and Patron Services, the Patron Services Representative serves as the frontline of our organization, assisting with day-to-day patron service activities, including processing ticket requests, assisting patrons with their needs, maintaining data accuracy, assisting with database maintenance, and ensuring the highest level of customer service.

Specific Responsibilities and Qualifications

  • Ensure the highest of customer service in person, over the phone and via email with all patrons.
  • Assist patrons with any questions or concerns for all venues: Whiting Auditorium, Capitol Theatre, Flint Repertory Theatre, MacArthur Recital Hall, etc.
  • Running reports, pulling lists and executing data maintenance using Tessitura ticketing software.
  • Manage incoming orders and exchanges via phone and in-person.
  • Assume responsibility for money, unused and voided tickets and reconciliation of cash and sold tickets, as well as any shortages incurred while on duty. 
  • Maintain a neat appearance and wear appropriate style of dress.
  • Answer, screen, and direct calls on a multi-phone system.
  • Assist in special projects as requested.
  • Other duties, as assigned.


 

QUALIFICATIONS/SKILLS REQUIRED

  • Previous experience in customer service required.
  • Strong ability to multitask and maintain composure in a fast-paced working environment
  • required.
  • Accurate typing skills and attention to detail.
  • Experienced in Microsoft Suite.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to work well with people of diverse backgrounds.
  • Availability to consistently work a flexible schedule, including evenings and weekends.


Compensation and Benefit Information:


  • Competitive Pay; starting at $11.00/hour
  • Part- Time position
  • Flexible Schedule
  • 401k
  • Non - Exempt


 

 

Interested applicants must submit a cover letter and resume to jsampson@thefim.org. Should an individual wish to mail this information, please send to Flint Institute of Music, Attn: Jessica; 1025 E. Kearsley St, Flint, MI 48503. Should you require additional information, please call 810-341-1752.