Patron Development Officer

Reporting to the Senior Manager, Patron Engagement, the Patron Development Officer supports donor and sponsor acquisition and retention, sales and community outreach initiatives through the cultivation, management and annual growth of new patrons, donors, and sponsors for the Flint Institute of Music.

Specific Responsibilities and Qualifications

  • Collaborate with Senior Manager of Patron Engagement and External Relations staff to execute and measure patron engagement strategies, tactics, and loyalty efforts.
  • Collaborate with Senior Manager of Patron Engagement to design, plan, and execute patron activities and events.
  • Implement FIM’s moves management system to advance single ticket buyers to subscriber and then donor levels.
  • Attend performances; as necessary or as directed, to interact, engage with, and support patrons.
  • Support strategies and manage relationships with current and prospective donors; facilitate meetings between current and prospective donors, community leadership; support strategy for prospect
  • cultivation and donor recognition events.
  • Ensure customer satisfaction and facilitate all aspects of a smooth performance experience, following up on any challenges or concerns faced by patrons as needed.
  • Work closely with FIM leadership to leverage and support relationships they have established with individuals, volunteers, corporations and other community partners.
  • Identify new patron, sponsor, or new constituency leads to pursue for sales or engagement.
  • Keep an accurate record of ticket pricing, promotions and sales.
  • Maintain, update, and generate patron data including lists reports on a frequent basis for marketing outreach, as well as to report results of initiatives and goals.
  • Other duties as directed by Senior Manager of Patron Engagement.


QUALIFICATIONS/SKILLS REQUIRED

  • Excellent written and verbal communication skills, including the ability to successfully communicate with patrons, staff and vendors.
  • Excellent time management and organizational skills and an ability to meet multiple deadlines in a fast-paced environment while maintaining high energy and a positive attitude.
  • A creative mind with a knack for identifying fun and compelling activities.
  • Ability to solve customer services issues quickly under potentially stressful situations.
  • Ability to strategize, set and achieve goals each season and work effectively with other departments to reach and serve a diverse audience.
  • Comfortable with networking and building relationships in a variety of environments.
  • A high level of computer literacy required, including experience with customer relationship software.
  • Tessitura experience is a plus.
  • Passion and knowledge of performing arts.


EDUCATION AND EXPERIENCE

  • Bachelor's degree or 2-5 years of relevant experience (customer service, marketing, events, arts
  • administration, etc.) required.
  • Compensation and Benefit Information:
  • Competitive Pay; starting at $40,000.00
  • Full-time position
  • Health, life, dental and vision insurance
  • Paid time off
  • Flexible Schedule
  • 401k 

Interested applicants must submit a cover letter and resume to jsampson@thefim.org. Should an individual wish to mail this information, please send to Flint Institute of Music, Attn: Jessica; 1025 E. Kearsley St, Flint, MI 48503. Should you require additional information, please call 810-341-1752.