Front of House Manager

About the Opportunity

Under the supervision of the Senior Manager of Audience Services, the Front of House Manager provides support for front of house operations, including house staffing. Provides the highest level of customer service to patrons to all of the Flint Institute of Music Buildings.

Responsibilities

  • Assist in hiring, orienting and training new front of house staff members; including volunteers and youth ushers.
  • Assist in scheduling front of house team including communicating with Valet, custodial and security team.
  • Manage front of house services for all performances including those that are at the James H Whiting Auditorium, Repertory Theatre, MacArthur Recital Hall and Capitol Theatre as well as various external events.
  • Ensure Event Resumes are completed for all performances and/or events.
  • Address patron inquiries and/or complaints during performances.
  • Complete incident reports as needed.
  • Assist physically disabled patrons as needed.
  • Assist in concessions as needed.
  • Manage front of house team including evaluations and emergency preparedness.
  • Monitor supply budget and request purchases accordingly.
  • Maintain linens including laundry and storage in preparation for each event.
  • Prior to and after each event, verify the cleanliness of the building and communicate with the custodial team as necessary.
  • Other duties as assigned.

Qualifications

  • Able to work well with diverse populations and age groups of students, faculty, staff and administration while providing exceptional customer service
  • Bachelors Degree or Equivalent Experience required.
  • Two or more years of experience, specifically in the areas of patron services, event coordination, or customer service.
  • Point-of-Sale experience
  • Theatre management experience, a plus
  • Strong interpersonal skills including the ability to work independently and, in a team, setting with varied personalities.
  • Ability to work nights and weekends.
  • Good organizational skills and capable of multi-tasking with attention to detail.
  • Ability to lift and carry 20 pounds
  • Ability to be on your feet for extended periods of time.
  • Must have reliable transportation.

Compensation and Benefit Information:

  • Full time Benefit Eligible Position 35+ hours per week
  • Health, Dental, Vision and Life Insurance
  • 401k
  • Paid Holidays
  • Exempt

Application Instructions

Interested applicants must submit a cover letter and resume to kbeath@thefim.org. Should you require additional information, please call 810-238-1350 ext 3129.

**The Flint Institute of Music is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status**